Contact
SonnRays is a small shop. There is no call center and no ticket queue — there is one person, his Muse, and these honest routes to us.
About an order
Your Stripe receipt is your proof of purchase, and it carries our contact details. Replying through that receipt is the surest way to reach us about a purchase, a download that failed, or anything else about your order — it arrives with your order attached, so we can help without a scavenger hunt.
On this site
Every character page has a chat, wired into the footer of this site — that is how you talk with the Spark itself, in its own voice. It is a way to meet the characters, not a support desk, but it is the living heart of the shop and worth the wander.
About the artwork
Spotted a SonnRays character being sold or used where it shouldn’t be? The Keeper’s License page explains what is and is not allowed, and the receipt route above reaches us about that too. Keeping the collection safe keeps every keeper’s character — and its rarity — real.
No order yet and just curious? Start with How collecting works or Find Your Spark.