Refunds
SonnRays characters are digital downloads. Here is exactly how refunds work, with no fine print hiding inside the fine print.
The nature of a download
Once your full-resolution file has been delivered, it is yours to keep — a download cannot be handed back the way a parcel can. So a change of heart after a successful download is not something we can undo, and we would rather tell you that plainly now than surprise you later.
When something is wrong, we make it right
If a file fails to download, arrives corrupted, is the wrong character, or you were charged twice for the same purchase, that is on us. Reach us through the contact details on your Stripe receipt and we will put it right — re-delivering your file, replacing it, or refunding the charge, whichever fits what actually went wrong.
Before you buy
Every character page shows the artwork, the edition size, and the price before checkout, and the Keeper’s License explains exactly what keeping a character means. If anything is unclear, ask first — we would rather you buy certain than buy sorry.
Your Stripe receipt is your proof of purchase — it is also the fastest way to reach us about an order. See Contact.